Flexible Staffing is looking for an experienced Technical Support Representative in Spartanburg, SC. In this role, you will provide customer service, via phone and email, about company sales, products and warranty information in a high-volume atmosphere. You are required to have knowledge of woodworking tools and machinery, preferably in previous employment, to be considered for this position.

Please apply online below!

Skill Based Requirements
Adaptability
Communication Skills
Desire to learn.
Listening Skills
Multi-Tasking
Professionalism
Product knowledge
Self-Motivation
Time Management Skills
Computer Skill
Analytics
Data Visualization-service part list
Microsoft Office
Social Media-Home Depot
Excel-Spreadsheets
Troubleshooting-Introduction
Web/Email Management
Process and Procedures
Callback Management
CRM Management (Outlook/Internal Chat, Task Management, Calendar/Reminder system, etc.)
Cross/Up-Selling
Inbound
Service Manual and Part List Management
Outbound Calling
Sales (Dealers, Service Center, Etc.,)
Technical Services-Introduction
Warranty Processing-Introduction
Web/Email Customer Interaction
Knowledge
Woodworking Tools (Must Have)
Woodworking Machinery
Manufacturing; Basic
Inventory Management
Customer Service Management

Qualifications, Skills, Requirements Needed:
2-5 years inbound and outbound calling experience/Call Center
Woodworking Machinery Knowledge (Power Tools) 1 year REQUIRED