Position Purpose:
The position is considered a production and customer service employee. Main responsibilities will be flexing
between producing church offering envelopes and related materials in a production environment and providing
quality customer service to Hubbard Press customers in their order requests and inquiries. Requires the
ability to work well independently as well as with a team.

Roles and Responsibilities (list in order of priority):
1. Finishes orders off press that require additional special occasion envelopes.
2. Assembles setup boxes, folds cartons, and shrink wraps finished sets.
3. Operates Production Copier/Printer producing commercial orders for customers.
4. Answer inbound 800-line telephone. Process customer orders/requests as well as correspondence
relative to price quotes and other inquires.
5. Process incoming and outgoing mail, faxes and e-mail.
6. Data entry of shipping information for invoicing process.
7. Perform telemarketing calls to customers as requested and follow up on all quotes and proofs.
8. Maintain customer files in the file room.
9. Assists with the general upkeep and keeps department areas clean and orderly.
10. Contributes to a positive team environment.
11. Performs other duties as assigned.

Essential Position Requirements:
Education High School diploma/GED
Experience Minimum of 3 year Customer Service with 800 phone line experience.
Production or print shop environment experience helpful.

Required Skills
Must have excellent oral and written communications skills.
Position requires strong computer skills, and the ability to work independently with
accuracy and detail.
Proficiency in Windows, MS Office, Word, Excel.
Helpful Skills
Graphics art and design experience or training.

Behavioral Competencies
Constituency of Service:
Demonstrates a commitment to identify and satisfy internal and external constituency
needs; responds in an appropriate manner. Delivers on commitments to constituents.
Ethical Standards:
Adheres to the standards of ethical conduct and compliance of the PC(USA).
• Successfully completes all required annual ethics and compliance training
• Avoids conflicts of interest

Position Description
• Maintains confidentiality of information
Inclusiveness / Cultural Humility:
Demonstrates respect for all individuals and points of view. Works effectively with
others regardless of differences. Demonstrates a personal commitment to create a
just, hospitable and welcoming environment for all. Actively learns and strives to
increase awareness, knowledge and skills in the areas of cultural humility, diversity and
inclusion.

Initiative:
Assumes responsibility. Offers suggestions for improvements and tries new ideas.
Works independently as appropriate. New work assignments and additional duties are
sought out.

Interpersonal Relationships/Teamwork:
Participates as an active and contributing member of the work team. Builds
constructive working relationships. Works cooperatively with and helps others, shares
appropriate information, and shares credit for team accomplishments. Behaves
professionally and supportively.

Problem Solving/Decision-Making:
Defines problems and identifies solutions. Considers multiple sides of an issue. Weighs
consequences before making final decision. Makes informed decisions within range of
authority based on available information. Follows up as necessary.

Productivity/Effectiveness:
Meets deadlines. Works effectively, accurately and productively. Consistently achieves
excellence in tasks and goals. Prioritizes work based on importance. Overall availability,
attendance and punctuality are good.

Physical Requirements
Ability to handle packages up to 40 pounds. Must have good dexterity and be able to
do multiple functions with each hand. Must have the ability to sit or stand for long
periods of time.