The customer service industry is a multi-billion dollar expanding industry, all thanks to the increasing need for overall quality service from service providers to consumers. The customer representative jobs are projected to rise by 36% from 2016 to 2026. Call centers are an important component in the customer service industry, dedicated to serving as a communication bridge between a business and its customers.
A call center role is all about fielding outgoing and incoming customer phone calls. A typical day in the life of a call center representative entails assisting customers with a wide range of inquiries, including complaints, sales, billing, support, and feedback, among others. The center usually relies on special software to ensure the inquiries are distributed among the representatives on the ground.
But is the call center job really for you? Read on to find out the most important reasons you should consider a call center job.
According to Forbes, 73% of all customers now rely on phone calls with a customer service representative to address issues. Thanks to technology, companies are developing better and more convenient means of delivering the best service to their customers.
Taking up this role allows you to be exposed to every aspect of service delivery, including product training, customer service, and even program and computer skills. Whether you are interested in advancing your customer service career or gaining valuable entry-level knowledge, this role will help you develop skills you can always transition to future roles.
Communication is beyond just knowing how to talk to people. There are different communication styles and a vast spectrum of communication skills. As a call center representative, you are expected to ensure a quick, efficient, and pleasant call experience at all times. This is only possible when you have good communication skills.
Asides from mastering the art of communication styles, working as a call center representative helps you develop engaging listening and interrogation skills to understand and resolve issues.
First, you require no formal degree to land a call center role. Despite this, most call center jobs out there offer great benefits and compensations. For example, you may get the opportunity to work from home, enjoy regular time off, and get paid generously. You also get paid during holidays, while earning good bonuses and incentives for a job well done. In some cases, the employers may offer commissions for the number of deals or complaints resolved.
A call center job also comes with major perks and promotions. These roles also come with unconventional benefits like HMO coverage and allowance for clothing, transportation, and more. As an agent, all you have to do is put in great work, and you will be adequately rewarded.
Working in a call center comes with a lot of interaction, not only with customers but also with colleagues. From arranging flexible shifting schedules to discussing peculiar customer complaints, there is a lot to bond over in such a work environment. In some cases, the company may allow employees to discuss in between calls to resolve issues faster and build an overall great working relationship.
Although a high employee turnover rate is expected in common centers, employers often watch out for employers with outstanding efforts and hard work. In return, they reward them with promotions. The fast-paced nature of the industry means job advancements are implied. Rising from the position of an “agent” to “lead agent” and then “supervisor” is possible within a space of a few years.
Each promotion, as expected, comes with improved compensations and rewards, as well as career level and status advancement.
Now that you have decided to pursue a career in customer service, the next thing is to look out for suitable call center openings. At Flexible Staffing, we can save you the stress of searching exhaustively for openings. As a reputable recruitment agency, we work with top companies to source and hire the best hands for their customer service department.
We offer a wide range of candidate-centered services to make job-seeking super easy for you.
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